“Big Shoutout to NorthSky and Its Sh*tty App” TikTok Users Vent After Airline Cyberattack Disrupts Digital Services

As NorthSky Airlines scrambls to restore its digital systems following a cyberattack, passengers are already airing their grievances across social media—none more bluntly than a TikTok user who summed up the sentiment with a now-viral post:

“Big shoutout to NorthSky and its shitty app for causing me to miss my flight.”

In the 15-second clip, filmed from an airport lounge chair, the creator, @sillysarah —hoodie up, sunglasses on—sarcastically recaps her experience trying to check in through the app before finding herself locked out and left behind.

The video has since racked up over 14,000 likes and hundreds of comments, many from other users sharing similar issues with NorthSky’s mobile app during the outage window.

“Same here. Couldn’t check in, the kiosk didn’t work either. Almost missed mine,” one user replied.
“I had no idea it was even a cyberattack until a friend showed me the news,” said another.

In its most recent statement, NorthSky said it has brought in global cybersecurity firms to assist in its investigation and pledged continued transparency. Still, the lack of public detail about the attack’s scope has left room for online speculation—and anger.

“You can’t just tell people, ‘we’re working on it,’ and then disappear,” one comment on the viral TikTok reads. “It’s 2025. If your app fails, so does your airline.”

Reporting where the public speaks loudest — online and unfiltered. — Jamie Mora