Transit Chaos Ensues as Riders Report Sudden $0 Balances on siberX Transit Systems Cards

TORONTO, ON —

Morning commuters across the city were thrown into confusion today as hundreds of riders reported that their siberX Transit Systems cards suddenly displayed a $0 balance, despite many claiming they had topped up their cards within the last 24 hours.

Long lines formed at station kiosks as frustrated passengers attempted to reload their cards—only to see their funds vanish immediately. Several users said their transaction histories had been wiped clean, showing no record of recent reloads.

Transit officials have acknowledged “intermittent account visibility issues” but have not confirmed the cause. The outage comes as the city continues managing system instability from earlier disruptions.

Social media erupts

Within minutes, social platforms were flooded with posts from confused and anxious riders:

“HELLOOO?? Just loaded $50 last night and now my card says $0?? I’m not walking to work in November.” — @sarahsnotes

“Everyone at St. Andrew station is standing around tapping their cards like it’ll magically fix itself. Mine just straight up reset.” — @johnnyboy

“Why is my siberX card acting broke when I’m not???” — @throughmylens

“Can confirm: vibes terrible, balance gone, line wrapped around the platform.” — @coldbrewandchaos

Some posts also claimed that tapping a second time would “force the balance to refresh,” while others warned that “cards are being drained with every tap.” None of these claims have been verified.

Confusion spills into stations

Station staff were quickly overwhelmed as riders demanded explanations, refunds, or temporary passes. One commuter described the scene as “a mix of panic, annoyance, and people loudly Googling whether this has happened before.”

Several stations briefly halted fare-gate enforcement to prevent overcrowding, allowing riders through while the issue was investigated.

Officials urge patience

siberX Transit Systems released a short statement saying teams are “actively working to restore accurate balance information” and advising riders to avoid repeated reload attempts until the issue is resolved.

No timeline for a fix has been provided.

In the meantime, social media continues to amplify rumours, speculation, and memes—none of which are helping restore calm to an already strained transit network.

Reporting where the public speaks loudest — online and unfiltered. — Jamie Mora